The data is no longer updated
If you ever have a problem with the synchronization, try to check these things.
• Be sure to have the latest version of the app in all your devices.
In rare occasions, we may require you to update the app after a major update. You will get a warning in the app.
The update could require several hours in order to be available.
• Go to the User page, Synchronization section with both the devices.
If the app asks you to replace your data, press "Yes" in the second device.
Remember that automatic synchronization happens when you open the app or when you create/edit/delete any item.
You can also force a synchronization: tap the button with two circular arrows in the top menu of the Overview page.
An account value is different in a device
This should never happen.
However, in rare cases, it could be that one transaction is wrongly synchronized (Duplicated or missing in a device).
To solve, do NOT add a new transaction.
• If a transaction is missing in one device, find it in the other one. Then, press on it and go in the edit transaction page and press "Save". (Also without changing anything)
• If a transaction is duplicated, delete both duplicates and recreate the transaction.
To easily find the transaction, with both devices at hand, tap on the account in the Accounts page.
Using the button in the top menu, set the account transactions list in the monthly view.
Compare the sum of the transactions in the month between the two device.
In this way you will easily find when the wrongly synchronized transaction.
If you have a lot of transactions, after identifying the month, you can also compare the lists using the daily view of transactions.
Contact support
If you still have problems, or if there are many transactions with problems, contact us.
You can do it from the "Settings" page, "Support" section within the app.
You can also write to "support@fastbudget.it". We will be glad to help you.